Medmarine also offers Online Remote Support to the customers. Through the screen transmission, the service technician takes the same point of view as the customer’s crew, which facilitates this process. At the same time, depending on the technology used, the service technician has the option of using a digital laser pointer or making notes to highlight certain areas in the image making the employee on the customer side to carry out the guided actions.
Medmarine also provides project and contractor support to the customers for the upgrades that may need for the specific working conditions such as reinforcement of steel structures, foundations, capacities of winches, pumps, engine and genset powers etc. Criterias such as class compliance and safe operation are at the forefront while evaluating the upgrades requested by customers.